Marywood University has implemented Tools4ver’s User Management Resource Administrator (UMRA). Located in Scranton, Penn., with more than 3,200 undergraduate and graduate students, and several hundred staff members, professors and other employees working at the university, the school needed an efficient way to provision user accounts.
With UMRA, the account management process at Marywood University is now fully automated so that no manual action needs to be taken by the IT staff. Once a student’s information is added into the Ellucian student information system, all appropriate accounts are automatically provisioned, a Gmail account is created and a password for the portal is generated.
Before adding Tools4ever’s UMRA, “It was an extremely time consuming, labor intensive challenge to provision portal accounts and corresponding Gmail addresses,” said Anthony Spinillo, chief information officer at Marywood University.
Spinillo added, “Our help desk would field dozens of calls per day because of long turnaround time on provisioning, but with UMRA, these calls dried up. Helpdesk staff now has much more time to help students and faculty with instructional technology issues.”
Marywood University also is planning to implement Tools4ever's Self Service Reset Password Manager (SSRPM) that will allow students and staff the ability to easily and securely reset their own passwords without needing to contact the help desk. Doing so will free up more time for Marywood University’s help desk employees and allow for students to be more productive.
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