Manage Outlook Office Assistant without direct access to the mailbox

A common situation in organizations: an employee is ill and/or absent for a long period of time and his/her Outlook Assistant is not activated. Result: e-mails are not answered, poor service and angry customers.

Because of data protection, it is not possible to turn on the Outlook Office Assistant without direct access to the mailbox. Another employee must be aware of the login credentials of the absent worker to read e-mails, forward e-mails and turn on the Outlook Office Assistant.

This can create an insecure situation. However, this situation can be easily resolved with Out of Office Manager Tool (OOMT) by Tools4ever, .

With OOMT, administrators or helpdesk personnel can turn on Outlook Office assistant wizard without logging into the mailbox of the user. This task can also be delegated to departments, even without additional admin rights.

It is also possible to integrate OOMT in Tools4ever’s User Management Resource Administrator (UMRA) in order to make a connection with the HR system of the company. The HR system keeps up with employees that are sick, on vacation or on business trip, and when an employee leaves the organization. Thanks to this integration, UMRA can automatically install the Out of Office Assistant and forward e-mails so they can be answered promptly.

Professional handling of email traffic in your organization is guaranteed.